REFUND POLICY
šĀ Refund & Return Policy
At Makau Makers, we take pride in the quality and craftsmanship of everything we create. Each pieceāwhether wood or apparelāis made with intention and built to meet our standards of durability and function.
Returns & Exchanges
We accept returns or exchanges on unused items within 14 days of delivery.
To be eligible:
- Items must be unused and in original condition
- Apparel must be unworn and unwashed
To start a return or exchange, please contact us at:
š© makaumakers@gmail.com
Quality & Cosmetic Standards
All Makau Makers products are held to a high standard of quality and functionality.
Due to the handcrafted nature of our wood products, slight variations in grain, tone, or texture are natural and part of what makes each piece unique. These are not considered defects. Cosmetic Standards in the FAQ
Apparel Disclaimer
Our garments are designed with a lived-in feel and may naturally soften or show slight fading over timeāthis is intentional and part of the design.
Minor variations in print or fabric are not considered defects.
Damaged or Defective Items
If your item arrives damaged or there is a clear issue with craftsmanship or function, please reach out within 7 days of delivery with photos and a description of the issue.
Weāll make it right.
Non-Returnable Items
- Custom or personalized items
- Final sale items (if applicable)
Refunds
Once your return is received and inspected, weāll notify you of approval.
Approved refunds will be issued to your original payment method.
Shipping costs are non-refundable unless the item is defective or incorrect.
Our Commitment
If something isnāt right, we want to hear about it. We stand behind our work and will always do our best to take care of our customers.
Mahalo for supporting Makau Makers.
Ā
Ā