REFUND POLICY
Refund & Replacement Policy
At Makau Makers, customer satisfaction and craftsmanship go hand in hand. In the rare event that your order arrives with a defect or was built inaccurately—as defined by our Cosmetic Standards in the FAQ—we will gladly replace the item and make it right.
Many of our pieces are handcrafted from solid wood, often featuring natural distressing and a reclaimed look. Our finishes may also be applied by hand using traditional brush techniques. These variations are part of the charm and character of handmade furniture and are not considered defects.
We will also replace any items damaged during transit, provided the damage is properly noted at the time of delivery according to our shipping instructions.
Due to the custom nature of our work and the high costs of materials, labor, and freight, we are unable to accept returns or offer refunds for buyer’s remorse.
Mahalo for supporting handcrafted furniture made with heart.